Privacy Policy
1. Introduction
This Privacy Policy outlines how Fire King ("we", "us", "our", or "the Site") collects, uses, and safeguards your personal information when you interact with our **services, website, or make purchases.
By accessing or using our Services, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our Services.
2. Updates to This Privacy Policy
We may revise this Privacy Policy periodically to reflect:
- Changes in operational procedures.
- Legal or regulatory updates.
- Enhanced security measures.
Any modifications will be posted on our website with the "Last Updated" date clearly stated.
3. Collection & Use of Personal Information
We collect personal information to provide better service, improve user experience, and fulfill legal obligations. The types of data collected depend on your interaction with our Site.
Information You Provide Directly:
- Contact details (name, address, phone number, email).
- Order details(billing/shipping address, payment confirmation).
- Customer support inquiries (messages submitted via our Services).
Some features of our Services require direct submission of personal information. Choosing not to provide certain details may limit access to specific functionalities.
4. Data Protection & Compliance
Your privacy is important to us. We implement “secure encryption”, access controls, and industry-standard security measures to protect your data from unauthorized access, misuse, or breaches.
If you have concerns regarding your personal information or its use, please reach out via our “Contact Us” section.
Refund Policy
1. Return Eligibility & Timeframe
We offer a 7-day return policy, meaning you have 7 calendar days from the date of receiving your item to request a return.
To qualify for a return, the item must:
- Be in its original condition as received, unused and unworn, with all tags intact.
- Be returned in its original packaging with packing slip.
- Be accompanied by a valid receipt or proof of purchase.
2. Return Process
To initiate a return, please contact us through the "Contact Us" form on our website. Kindly note that delivery charges will be deducted during the return process.
Upon acceptance of your return request, we will provide:
- A return shipping label.
- Detailed instructions on how and where to send the package.
- Returns without prior approval will not be accepted.
For further inquiries regarding returns, please visit our "Contact Us" section, providing your full name, address, and mobile phone number for reference.
3. Damages & Defective Items
We encourage customers to inspect their orders upon arrival. In case of a damaged, defective, or incorrect item, kindly contact us immediately so that we can assess and resolve the issue promptly.
4. Non-Returnable Items & Exception
Certain products are excluded from returns due to hygiene, safety, or customization reasons:
- Perishable goods (e.g., food, flowers, plants).
- Custom-made or personalized items.
- Personal care products (e.g., cosmetics, skincare items).
- Hazardous materials (e.g., flammable liquids, gases), that includes the 500ML Fire King Fire Extinguisher, as spray usage by the customer can not be assessed if used or not or how much used.
For any concerns about specific items, please contact us before initiating a return request.
5. Refund Processing
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund request.
- If approved, the refund will be issued to your original payment method within 10 business days.
- Bank processing times may vary; please allow additional days for the refund to appear in your account.
- If more than 15 business days have passed since your refund was approved, contact us via the "Contact Us" form on our website for assistance.
Privacy Policy – Collection, Use & Disclosure of Personal Information
1. Information Obtained from Third Parties
We may receive information about you from third-party vendors and service providers who collect data on our behalf. These may include:
Payment processors facilitating financial transactions.
IT management services ensuring system security.
Customer support providers assisting with inquiries.
Marketing partners optimizing promotions and outreach.
Shipping & logistics companies handling order fulfillment.
2. How We Use Your Personal Information
We process your personal information for various purposes, including:
a. Providing Products & Services
To fulfill our contract with you, including:
Processing payments and order fulfillment.
Sending notifications regarding purchases, returns, and exchanges.
Managing accounts and facilitating transactions.
Handling shipping, returns, and other account-related operations.
b. Marketing & Advertising
Your personal information may be used for promotional purposes, including:
Delivering marketing communications via email, SMS, or postal mail.
Displaying relevant advertisements for products and services.
Enhancing advertising personalization on our website and partner platforms.
c. Security & Fraud Prevention
To safeguard against fraudulent or malicious activities, we:
Detect, investigate, and take action against potential fraud or cyber threats.
Advise customers to keep account credentials confidential and report suspicious activity immediately.
d. Customer Communication & Service Enhancement
For operational efficiency, we:
Offer customer support and assistance.
Continuously improve our services based on customer feedback.
Maintain relationships with users while optimizing service delivery.
3. Use of Cookies & Tracking Technologies
Like most websites, we utilize Cookies to enhance user experience and improve functionality.
4. Disclosure of Personal Information
We may disclose personal data under the following circumstances:
a. Third-Party Service Providers
To execute business operations efficiently, we share information with:
Payment processors (e.g., banks, digital wallets).
IT service providers ensuring data security.
Customer support teams assisting with inquiries.
Shipping & fulfillment partners ensuring timely deliveries.
b. Business & Marketing Partnerships
We collaborate with trusted marketing partners for advertising.
Partners must comply with their own privacy policies and regulations.
c. Legal & Compliance Obligations
We may disclose personal information:
In response to legal proceedings, subpoenas, or regulatory orders.
To protect company rights and enforce terms of service.
During mergers, acquisitions, or business transitions.
d. Data Categories Disclosed
Identifiers shared with third parties include:
Name, contact details, and order information.
Geolocation data based on IP address.
Usage data related to website interactions.
We do not disclose sensitive personal information without explicit consent or use it to infer characteristics.
5. Third-Party Websites & External Links
Our site may contain links to external platforms, including social networks and affiliate websites.
Users should review privacy policies on third-party sites.
We do not control security or data handling practices outside our own website.
Sharing personal information on public forums or third-party platforms may result in unintended visibility.
6. Security & Data Retention Policies
a. Security Measures
We implement industry-standard data protection protocols, but:
No online system guarantees absolute security.
Users should avoid transmitting sensitive data through insecure channels.
b. Data Retention Guidelines
The duration of personal data storage depends on:
Account maintenance requirements.
Legal and compliance obligations.
Dispute resolution and contractual enforcement.
We continually assess retention needs based on Pakistani regulatory requirements and business policies.
Terms of Service
1. Overview
This website is owned and operated by Fire King ("we", "us", "our"). By accessing this site and using any of its features or making purchases, you agree to be bound by these Terms of Service.
These Terms govern all users, including but not limited to browsers, vendors, customers, merchants, and content contributors.
By proceeding with access or purchases, you acknowledge and accept these Terms in full. If you do not agree, you are advised to discontinue use of the website and its Services.
Important Product Disclaimer
Our spray-type foam-based fire extinguishers are designed ONLY for Type A & Type B fires.
Fire King and its affiliates are not liable for any damage to property or harm to human life resulting from incorrect product usage.
Customers must ensure they have the required quantity and knowledge to use fire extinguishers properly.
A 500ML spray extinguisher cannot handle large fires (e.g., an entire burning vehicle); additional extinguishers may be required.
We reserve the right to update, modify, or replace these Terms without prior notice. It is the customer’s responsibility to review this page periodically. Continued use of our website constitutes acceptance of revised terms.
2. Online Store Terms
Users must be at least the age of majority in their province or territory. If under legal age, parental consent is required.
Illegal or unauthorized use of our products is strictly prohibited.
Users must not transmit viruses, malware, or any destructive code while using our Services.
Any violation or misuse of these Terms will result in immediate termination of Services.
3. General Conditions
We reserve the right to:
Refuse service to any individual or entity at our discretion.
Modify content, tools, or services without prior notice.
Users acknowledge that:
Personal content (excluding credit card details) may be transferred unencrypted across networks.
Credit card transactions are securely encrypted.
Unauthorized replication, distribution, or exploitation of our Services is strictly prohibited.
4. Accuracy & Updates
Information on our site may not always be complete, current, or accurate.
Historical data may be provided for reference only and should not be relied upon without verification.
Fire King is not obligated to update any content, and users bear full responsibility for monitoring changes.
5. Modifications to Services & Pricing
Prices are subject to change without notice.
We retain the right to modify, suspend, or discontinue any Service at any time.
Fire King is not liable for any modifications or interruptions affecting users.
6. Products & Services
Certain products and services available on our website may be offered exclusively online and may have limited stock. Such items are subject to our Refund Policy: [LINK TO REFUND POLICY]
We strive to display accurate product images and colors; however, we cannot guarantee that display settings on your device accurately reflect product colors.
We reserve the right to:
Restrict the sale of our products or services to specific individuals, regions, or jurisdictions.
Limit the quantities of products or services at our discretion.
Modify product descriptions and pricing without prior notice.
Discontinue products or services at any time.
All product and service offerings are void where prohibited. We do not warrant that product quality, features, or service availability will always meet expectations, nor do we guarantee correction of errors in the service.
7. Accuracy of Billing & Account Information
We reserve the right to:
Refuse, limit, or cancel orders at our discretion.
Restrict purchases per customer, household, or order.
Cancel orders deemed to be placed by dealers, resellers, or distributors.
If a change or cancellation occurs, we will attempt to notify you using the email or billing contact details provided at checkout.
Users agree to:
Provide accurate and current account details for purchases.
Update email addresses, billing details, and payment information as required.
For more details, please review our Refund Policy: [LINK TO REFUND POLICY]
8. Optional Third-Party Tools
We may provide access to third-party tools, over which we have no control or oversight.
Users acknowledge that:
Such tools are offered "as is" and "as available" without warranties.
We hold no liability arising from third-party tool usage.
Use of any optional tool is at the user’s discretion and risk.
Any new services or features introduced in the future will also be subject to these Terms.
9. Third-Party Links & Services
Some content, products, and services available on our platform may include third-party materials or links.
We are not responsible for:
Evaluating third-party website accuracy, completeness, or content.
Warranting third-party services, goods, or transactions.
Resolving disputes, claims, or concerns regarding third-party providers.
Users should thoroughly review third-party terms and policies before engaging in any transactions, as we do not assume liability for third-party interactions.
10. User Comments, Feedback & Submissions
If users submit ideas, suggestions, contest entries, or other creative materials ("comments"), they agree that:
We may use, edit, copy, publish, or distribute such content without restriction.
We are not obligated to maintain comments as confidential or offer compensation.
We may monitor, edit, or remove unlawful, offensive, or misleading content at our discretion.
Users must ensure that comments:
Do not violate intellectual property laws, trademarks, or privacy rights.
Are not defamatory, obscene, or offensive.
Do not contain viruses or harmful code.
Are submitted under real identities (no impersonation or false information).
We assume no liability for content posted by users or third parties.
10. Errors, Inaccuracies, and Omissions
At times, our website or services may contain typographical errors, inaccuracies, or omissions related to:
Product descriptions
Pricing and promotions
Shipping charges and transit times
Stock availability
We reserve the right to:
Correct errors and inaccuracies without prior notice, even after an order is placed.
Update product information at any time.
Cancel or modify orders affected by incorrect details.
We are not obligated to update any information unless legally required, and the absence of a refresh date does not imply that all content is current.
11. Prohibited Uses
Users may not use our site or services for:
Illegal activities or violating laws.
Soliciting unlawful actions from others.
Infringing upon intellectual property rights.
Harassing, defaming, or discriminating against individuals.
Submitting false or misleading information.
Uploading viruses, malware, or harmful code.
Collecting personal data of others unlawfully.
Spamming, phishing, or hacking.
Circumventing security features of our site or other websites.
Violating these terms will result in immediate termination of service.
12. Disclaimer of Warranties & Limitation of Liability
We do not guarantee that:
Services will be uninterrupted or error-free.
Product results will be accurate or reliable.
Services will always be available.
Users assume full responsibility for use of our services and products.
Fire King, its employees, affiliates, and partners are not liable for:
Any form of damages, including financial loss, data loss, or indirect consequences, any loss caused by fire.
Misuse or incorrect application of our products.
Foam-based fire extinguishers, which only work for Type A & Type B fires. Customers must ensure they have adequate quantity of extinguishers for larger fires.
Likewise, please note that the spray type foam based fire extinguishers sold on this website, only support Two Types of Fires: Type A and Type B. Fire King or any of its dealers, retailers will not be responsible for damage or consequential damage or loss to customers’ property or human life under any circumstances, as customer is supposed to know how to use, when to use, where to use the products and should have enough knowledge and quantity of required fire extinguishers. Like, you cannot expect a 500ML Fire Extinguisher foam based can to put fire of whole burning car, since idea is to put out fire when it is small. For large fires, you should have more spray cans or minimum 4KG Fire Extinguisher Cylinder.
13. Indemnification
Users agree to indemnify and protect Fire King, its affiliates, employees, and service providers from any claims, damages, or legal fees arising from:
Violation of these Terms of Service.
Unlawful activities or misuse of our products/services.
Third-party disputes caused by user actions.
14. Severability
If any part of these Terms is declared unlawful or unenforceable, the remaining provisions will still apply in full.
15. Termination of Service
Fire King may terminate or suspend services at any time if users:
Violate these Terms.
Fail to comply with obligations.
Engage in prohibited activities.
Users will remain liable for payments due up to the termination date.
16. Entire Agreement
These Terms represent the full agreement between Fire King and its users, superseding all prior discussions or agreements.
Failure to enforce a provision does not constitute a waiver of rights.
17. Updates to Terms of Service
Fire King reserves the right to:
Update, modify, or replace any part of these Terms.
Publish changes without prior notice.
Hold users responsible for reviewing updates regularly.
Continued use of our services constitutes acceptance of revised Terms.
18. Contact Information
For any inquiries related to these Terms, please contact us through our official website or support channels.
Questions about the Terms of Service should be sent to us at firking77077@gmail.com